Customer service

Offering a high quality product has always been our primary target. To obtain and guarantee this result we operate on the following factors:

 

Suppliers: the components we use for commercial parts (bearings, gaskets, ring nuts,

etc.) are supplied only by leading companies in the sector. The supply chain is monitored and certified on a regular basis.

Production: we adopt a precise and rigorous process control with controls on the  machine in all the significant stages of processing.

Testing: before shipping, we test 100% of our production.

Traceability: we mark each of our products, indicating the serial number and the date of shipment with the most important goal of facilitating any post-installation activity.

 

  Our testing department is equipped with three-dimensional measuring machines, optical reading profile detection tools and tools for measuring geometry and shapes. The quality of our production, together with the certainty of the technical solutions used, allow us to offer a two-year warranty period on our range of motorized tool holders starting from the shipping date, which is marked on each individual product.

 

  We provide our customers with a quick and cost-effective repair service for all brands driven toolholders.

  The driven toolholder is frequently subject to continuous and heavy working cycles and therefore requires regular controls and a correct strategy of preventive maintenance.

  To perform the regular maintenance, the driven toolholder can be sent to M.T. We will examine and provide you with a detailed cost estimation in a very short time.

  Also for the maintenance we use high quality components, in order to grant you the same performance and precision level of the new product. All our repaired modules are covered by a 6-month warranty from the date of the overhauling.